Before Resolv
Chased deadlines and paperwork.
Ken described the former rebate and registration workload as the equivalent of roughly 1.5 full-time roles.
Customer Story · Frederick, MarylandAn employee-and-a-half of admin. Now it just gets done.
Tucker's moved the work behind rebates, permits, and warranties out of its team's way—with Resolv carrying it from job review through filing.
Family-owned since 1995Maryland & Washington, D.C.
The Operational Shift
Less chasing. More building.
The point is not another dashboard. It is making the work disappear from the team's mental load.
With Resolv
Routes the work automatically.
Resolv reviews each job, gathers what it can, and asks the team only when something is missing.
The Result
Keeps good people moving.
The team can focus on customers and growth while the office work keeps moving behind the scenes.
“It's just another thing that gets done, and you just don't have to worry about it.”
Ken Tucker
Owner, Tucker's
More Than a Rebate Story
One front office. One back office. One Resolv.
Tucker's uses Resolv to remove the admin behind completed jobs. Resolv GSD carries that same idea to the front of the shop: AI Dispatch answers calls and texts, organizes the work, and connects it to everything that follows.
Answers calls and texts.
AI Dispatch gives the shop one number that turns customer conversations into organized Resolv work.
Files rebates, permits, and warranties.
Resolv follows the job through the office work that most tools leave behind.
Why Resolv Offers Both
Because the customer call and the final filing are one job.
Bringing both sides under one roof means fewer handoffs, better context, and more opportunities to turn demand into completed, well-supported work.